Frank Fletcher Dodge treated me rude after I purchased a new car 3 weeks ago. I am having trouble getting the title, contract and check for the state sales tax I financed. I am not satisfied with that dealership or the way I have been treated. Bought a new Avenger. The GM was rude and basically said tough sh** you bought it and are at our mercy. There is a problem with some of the paperwork for my title and they will not release the contract or sales tax check either. The finance person became rude and in true smarta** fashion said "we have 30 days to get you your paperwork if you don't have it by day 27 (a Friday) call us and we will send you a letter to get your license plate with." Hmmm looks like I couldn't get it in time to register the car in the 30 days. I ask for a call from his boss because of the attitude he had and it never came. When I called to speak to the GM he became rude within 2 minutes and spouted the same 30 day BS. When I ask how he would get me the paperwork I needed to license my car when day 27 was a Friday he told me I would have to come get it. The GM was quick to tell me he "answered to no one" and made me feel I was being bullied. I understand why the finance person was rude, the GM must train his people to act like he does.
Not a good way to earn return customers in my book. Looks like I won't buy my new truck from Fletcher. My last 4 new vehicles have been Dodges and I have never been treated this rudely.
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Not a good way to earn return customers in my book. Looks like I won't buy my new truck from Fletcher. My last 4 new vehicles have been Dodges and I have never been treated this rudely.
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