Galeana's Van **** Dodge Warren MI
Symptom -- NO audio from stereo, stereo is on
Probable cause -- Service manual says check amplifier behind glove-box
Check in at 0900 hrs for 0900 appointment
1230 hrs, my keys are given to me,, advisor says I'm all set, see you in few days. I say "what?". Advisor says, oh we have to order the stereo, we don't stock them. I comment that the service manual says nothing about even checking the stereo. I asked if they even used the OBDII tool. Because the amp will show in the scanner. Answer, we don't need that to tell us the stereo is not working. Ok,, fine I'll be back in a few days.
Walk out to my truck at 1245, COVERED in MUD. Looks like I just got back from an off-road rally. (washed on way to dealer)
Go back in, and ask who is going to wash my truck, Service manager states, they do not wash cars anymore like they used to. I said I know that, but I brought you in a sparkling vehicle, and now it's covered in mud.
He sasy sorry. So I go get my salesmqan, he goes back there, and they tell him to take it up with the General Manager. Since the lot is being powerwashed today, it's not their problem.
Finally got it washed by the dealer, after my salesman went to the GM and informed him of my 3 hr wait, and dirty car.
I like my salesman bought 3 cars from him,,,But the Service department sucks,, This is not my first negative with service there.
Symptom -- NO audio from stereo, stereo is on
Probable cause -- Service manual says check amplifier behind glove-box
Check in at 0900 hrs for 0900 appointment
1230 hrs, my keys are given to me,, advisor says I'm all set, see you in few days. I say "what?". Advisor says, oh we have to order the stereo, we don't stock them. I comment that the service manual says nothing about even checking the stereo. I asked if they even used the OBDII tool. Because the amp will show in the scanner. Answer, we don't need that to tell us the stereo is not working. Ok,, fine I'll be back in a few days.
Walk out to my truck at 1245, COVERED in MUD. Looks like I just got back from an off-road rally. (washed on way to dealer)
Go back in, and ask who is going to wash my truck, Service manager states, they do not wash cars anymore like they used to. I said I know that, but I brought you in a sparkling vehicle, and now it's covered in mud.
He sasy sorry. So I go get my salesmqan, he goes back there, and they tell him to take it up with the General Manager. Since the lot is being powerwashed today, it's not their problem.
Finally got it washed by the dealer, after my salesman went to the GM and informed him of my 3 hr wait, and dirty car.
I like my salesman bought 3 cars from him,,,But the Service department sucks,, This is not my first negative with service there.