no warranties on exhaust manifold bolts - Page 2 - Hemi Truck Club
 
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Old 09-17-2014, 09:28 AM   #11
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We still do not know what is going on. Heck this is the guys first post. He may just jump on to troll around and boil the pot.

jhunt, can you go into more detail as to what is going on?

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Old 09-17-2014, 09:30 AM   #12
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Originally Posted by HemiSuperBee View Post
You 2 are always the first ones in line to bash a dealer. The OP just asked a general question without giving any details. Without any FACTS how can you determine if it's warranty or not. No year, mileage, or explanation. I'm assuming it's an older truck, sorry but rust is not a covered item.

If you believe dealers are the only ones that lie, I've got some beach front property I'll sell you dirt cheap. Customers do it all the time. "Oh, my car has never been wrecked" is my favorite. The last time I looked there is more than one dealer on the planet. So before you 2 bash another dealer, how bout getting some facts first. You know what they say about opinions....
I for one truly appreciate the recognition, although I don't so much call it bashing, more of a public service alert.
Just a thought, ever hear of "value added"? It is the cement that often builds a customer base. The dealer is being paid by the manufacturer under warranty to repair the exhaust manifold, getting labor and materials. Incredibly the bolts seem to not be included in the repair. One would think the dealer could throw in the bolts just so as not to piss off the customer.
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Old 09-17-2014, 09:54 AM   #13
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Exactly! Ok I'm done here. Sorry OP for jacking thread kinda.
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Old 09-17-2014, 04:49 PM   #14
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The dealer that I work for has bent over backwards to help customers. We have given more than our fair share of free stuff/goodwill what ever you want to call it to customers. If you lose money on every ticket, your not going to be in business for long.

Some of the customers that we have helped, burned us on surveys. So tell me where you draw the line between helping a customer and getting screwed by them. Since Obama took over, everybody wants everything for free or let someone else pay for it.

Our warranty guide does not have an op code for any bolt, stud, nut, clip, or fastener. Do you really think your going to get a new exhaust manifold because of a broken stud, bolt or nut. NOT. If the manifold was cracked then, YES.
If a bolt/stud broke because of rust, tampering by customer that is not covered.
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Old 09-17-2014, 05:09 PM   #15
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I am a person that looks at both sides and have worked some type of retail since I was in college starting in 2002. HemiSuperBee, I will agree with the majority of what you said except for the Obama stuff. Why does it always have to come down to that. How in the H did or does Obama have anything to do with wants of people. Customers/People have been like that long before Obama. Since starting working in retail/customer service in 2002 I have had to help at least one person everyday, I worked, that wanted something for nothing. Obama must be one H of a man if his affects where felt prior to his time is office back in 02 when I came from High school and enter college.

Back to the subject as the old saying goes you can not give away the whole farm.
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Old 09-17-2014, 05:09 PM   #16
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I would suggest you rethink how generous and supportive your dealership really is if the surveys are burning you. It's an obvious indicator that the dealership as with many others is not up to customer expectations. Most problems have some sort of work around perhaps try writing up a faulty gasket, surely that has to be covered. Bottom line if you are not supporting your customer base, then you are sticking it to them. Don't be surprised when they tell you which it is they think you are doing..
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Old 09-17-2014, 05:16 PM   #17
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I would suggest you work in the business for a while, I've worked for dealers for almost 30 years now.

You can give anything away and someone will find something to complain about it.
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Old 09-17-2014, 05:23 PM   #18
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our manufacturer calls for warranty parts back. if you get caught with a non defective part, it gets kicked back and tech pays for it. If dealer has a warranty audit, its like the kiss of death, might as well close the doors.
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Old 09-17-2014, 05:26 PM   #19
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Quote:
Originally Posted by HemiSuperBee View Post
The dealer that I work for has bent over backwards to help customers. We have given more than our fair share of free stuff/goodwill what ever you want to call it to customers. If you lose money on every ticket, your not going to be in business for long.

Some of the customers that we have helped, burned us on surveys. So tell me where you draw the line between helping a customer and getting screwed by them. Since Obama took over, everybody wants everything for free or let someone else pay for it.

Our warranty guide does not have an op code for any bolt, stud, nut, clip, or fastener. Do you really think your going to get a new exhaust manifold because of a broken stud, bolt or nut. NOT. If the manifold was cracked then, YES.
If a bolt/stud broke because of rust, tampering by customer that is not covered.
Our local dealer bends over backwards, too. Makes the customer bend over the other way. Case in point: The recall on my 300C for the transmission electrical connection leak - the brake pedal assembly needed to be replaced under warranty. We were OK with both jobs being done at the same time and told 'em so. Lo and behold, it took two trips. On top of that, the "tech" who replaced the brake pedal tossed all the trunk lining fasteners into the spare tire well instead of re-attaching them. I have no idea why he removed them in the first place. I didn't discover where they were until I had to pull the spare.

Case in point #2: More than one dealer who put the wrong oil in the MDS engine due to ignorance.

Case in point #3: On our recent warranty gas tank replacement, it took TWO DAYS! We even took it in the day before so they wouldn't be waiting on us. The time quoted was three hours. That's probably because the service writer knows NOTHING about cars. I don't know a lot, but I told my wife that estimate was way low.

I've read some forum posts of the dealer telling a customer there were only eight plugs in the Hemi and scoffing when the customer tried to educate them. I love my Mopar, but the local dealer can KMA (and they're a Five-Star Dealer, like that means something). If I buy anything from them in the future, it'll be because of a better price, NOT their service reputation. I have a co-worker who won't buy another Chrysler product because of the incompetence of the local dealer after shoddy service on his Dakota. He says he's going the trade his PT Cruiser on a Chevy Volt!

You're correct: there is more than one dealer on the planet. Why should I have to search to find a competent/honest one? The one I bought the car from (the local dealer had no inventory) is an 80-mile round trip. They've not seen the car since we bought it.

Having rambled all that, I don't see how manifold bolts would be covered. For a guess, I'd say the "Lifetime Powertrain Warranty" covers internally-lubricated parts only. I've not read one, though.
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Old 09-17-2014, 05:27 PM   #20
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Originally Posted by HemiSuperBee View Post
I would suggest you work in the business for a while, I've worked for dealers for almost 30 years now.

You can give anything away and someone will find something to complain about it.
I rest my case, no doubt you are part of the problem and not the solution.
I only hope the OP can get his truck repaired after spending his good money for a warranty that the dealer is attempting to cheat him out of.
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