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Old 06-29-2018, 06:50 AM   #41
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New email this morning from paypal. The case is said to be still ongoing. Starting over with a second email saying send us you supporting documents. Problem is the case isn't shown to be open in my account and there is no way to attach files to anything. The email addresses I have don't confirm whether they are accepted or not. Last round they said I didn't send them any documents. Will start with phone calls again today....

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Old 06-29-2018, 04:26 PM   #42
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Called paypal and was given a email address that I could send in my screen shots supporting my attempts to confirm the cancellation and follow-up attempts to have comunication with these folks. Xtralight is a confirmed off shore business with the owner named Lee. So most likely it's a Chinese business. Ugh... I don't trust paypal to do the right thing in this dispute. But I am certain xtralight would simply ignore me until I went away regardless of statements of satisfaction guaranteed. Their strategy being not to respond to any and all contact attempts.
Now the good news is I should have my lights from Jeremy finished in a few more days....
.
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Old 06-29-2018, 06:52 PM   #43
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Quote:
Originally Posted by Redtruck-VA View Post
Called paypal and was given a email address that I could send in my screen shots supporting my attempts to confirm the cancellation and follow-up attempts to have communication with these folks. Xtralight is a confirmed off shore business with the owner named Lee. So most likely it's a Chinese business. Ugh... I don't trust paypal to do the right thing in this dispute. But I am certain xtralight would simply ignore me until I went away regardless of statements of satisfaction guaranteed. Their strategy being not to respond to any and all contact attempts.
Now the good news is I should have my lights from Jeremy finished in a few more days....
.
--------------------------------------
I think you have correctly identified the problem...of course I'm just an old white guy with a bias...

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Old 06-29-2018, 07:10 PM   #44
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Quote:
Originally Posted by HemiFun05 View Post
--------------------------------------
I think you have correctly identified the problem...of course I'm just an old white guy with a bias...

I fall into the same category. Having lived in asia for many years I've come to prefering not to deal with them. The item I bought is on it's way back to them and all I'm asking is a refund.
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1956 Jeep Pickup Hemi powered "Street Rod project"

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Old 06-30-2018, 05:22 PM   #45
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Greg, in the past when I have had an issue with a company using PayPal if you call them I know it might be inconvenient to wait hold but you will get a much better result talking with the PayPal representative.... I have great confidence in the representative to fix the situation right then and there.
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Old 06-30-2018, 05:36 PM   #46
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Mark, you are correct. The only success I've had so far seems to be talking with a representative. However you must call during their business hours or you get what I think is a overseas answering service of non english speakers.
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1956 Jeep Pickup Hemi powered "Street Rod project"

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Current 60' PB 1.351 (2019) mechanical issue for 1/4m

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Old 06-30-2018, 06:29 PM   #47
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Since PP doesn't confirm that they recieve any documents unless you talk with a representative who can look at your file and tell you if they have what they need or if you need to send something else. I spoke with a young lady and she requested the tracking number showing the item has been returned to sender. With that done she said the dispute would be settled in my favor. IMO, follow-up is keyto having a successful outcome.
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2003 RCSB, 2wd, "Pro-Street"
6.4L/cog driven V7-Ysi/46rh trans/HTH Truckarm coilover suspension. HP Tuning...

1956 Jeep Pickup Hemi powered "Street Rod project"

1# 2017 HTC FASTEST HEMI List....
Current 1/4 mile [email protected] (2018)
Current 60' PB 1.351 (2019) mechanical issue for 1/4m

HTC 2018 TOTY

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Old 06-30-2018, 06:51 PM   #48
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I pay for a lot of items using Paypal, so I hope they resolve your issue, and get you a full refund.
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Old 06-30-2018, 07:09 PM   #49
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I've used PP as my primary method to pay for things. I expect them to be fair, plus if I owe someone you can bet they will have their money.
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2003 RCSB, 2wd, "Pro-Street"
6.4L/cog driven V7-Ysi/46rh trans/HTH Truckarm coilover suspension. HP Tuning...

1956 Jeep Pickup Hemi powered "Street Rod project"

1# 2017 HTC FASTEST HEMI List....
Current 1/4 mile [email protected] (2018)
Current 60' PB 1.351 (2019) mechanical issue for 1/4m

HTC 2018 TOTY

Support vehicle- 2007 QC G56 4x4 diesel
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Old 07-01-2018, 09:01 AM   #50
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Update: jeremy said he thinks he'll ship the headlights Monday! I'm excited over something I've not given a lot of thought to in the past. Red is going to have a new look. Hope I like it...
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2003 RCSB, 2wd, "Pro-Street"
6.4L/cog driven V7-Ysi/46rh trans/HTH Truckarm coilover suspension. HP Tuning...

1956 Jeep Pickup Hemi powered "Street Rod project"

1# 2017 HTC FASTEST HEMI List....
Current 1/4 mile [email protected] (2018)
Current 60' PB 1.351 (2019) mechanical issue for 1/4m

HTC 2018 TOTY

Support vehicle- 2007 QC G56 4x4 diesel
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