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Old 06-23-2014, 10:40 AM   #1
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I've calmed down enough to write this :

This morning I went to a local dealership to have a paint issue looked at on the truck. There is about a quarter sized spot on the right front fender near the antenna that is wrinkling/ cracking.

The service adviser looked at ,entered my info and vin into the computer and then tells me ,"Can't help you."

me: Why?
adviser : We are so backed up we are only accepting dealership purchased vehicles.
me : So you are refusing to service my vehicle only because it was not purchased here.
adviser : Yes.
me : Just so I'm clear you are refusing to service a warrantied Dodge vehicle based solely on the fact that I DID NOT purchase my truck from this dealership.
adviser : Yes, take it back where you bought it from for them to fix it.

I then contacted Dodge/Chrysler told them what happened and a few minutes later the complaint operator comes back and tells me that when she called the dealership no service manager was available and who she did speak to was somewhat condescending and unprofessional and a voice mail was left for the service manager.

I was then told that depending on what is said by the service manager a "red letter" would be written on my behalf to Chrysler concerning this issue. Why are you going to anger the person who is attempting to resolve an issue between your dealership and a customer.

Now, lets see what happens.

Sorry for the long post.

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Old 06-23-2014, 11:07 AM   #2
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Sorry to hear that Dave.... I would have told them that I wouldn't be buying anything from them in the future either. I went to the body shop this morning for my tailgate....
Book price for the repair was $562, but for me only $475. More than I expected but it is by far the best body shop around, if not anywhere. They are big into custom and restoration.
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Old 06-23-2014, 12:42 PM   #3
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Quote:
Originally Posted by RANCHER View Post
Sorry to hear that Dave.... I would have told them that I wouldn't be buying anything from them in the future either. I went to the body shop this morning for my tailgate....
Book price for the repair was $562, but for me only $475. More than I expected but it is by far the best body shop around, if not anywhere. They are big into custom and restoration.
-------------------------------------

Glad to hear it's going to be fine Doug .

Dave's problem really angers me too and it's not even my truck - I do hope the Corporate Office follows through and rips this unprofessional stealership a new 'red letter a$$'.
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Old 06-23-2014, 01:29 PM   #4
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update 1 :

just returned from the dealership I bought the truck from and the damage totals $528.50 and its the body shop service manager's opinion that the wrinkling/crackling IS NOT a paint flaw, he believes that someone or some type of unknown object struck that area and caused the damage since it is so localized.

I said ok, show me the impact point, if there was sufficient force to crackle paint then there should be an impact point. He couldn't do it. He then said that all the info and pics would be sent to Chrysler for them to determine the origin of the damage and who is going to pay to fix it.
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Old 06-23-2014, 01:31 PM   #5
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Glad to hear thats its fixable still hurts but atleast it can be fixed.
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Old 06-23-2014, 02:41 PM   #6
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Quote:
Originally Posted by warlord192 View Post
update 1 :

just returned from the dealership I bought the truck from and the damage totals $528.50 and its the body shop service manager's opinion that the wrinkling/crackling IS NOT a paint flaw, he believes that someone or some type of unknown object struck that area and caused the damage since it is so localized.

I said ok, show me the impact point, if there was sufficient force to crackle paint then there should be an impact point. He couldn't do it. He then said that all the info and pics would be sent to Chrysler for them to determine the origin of the damage and who is going to pay to fix it.
Man y'all have some crappy dealerships down there. I would be on the phone to the Chrysler hot line. Total BS.....
When Mary's GC started having break issues they knew me by first name. After I called and complained about their Customer Service things began to happen. I figure we pay for good service in the price of the vehicles.
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Old 06-23-2014, 04:23 PM   #7
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Quote:
Originally Posted by warlord192 View Post
update 1 :

just returned from the dealership I bought the truck from and the damage totals $528.50 and its the body shop service manager's opinion that the wrinkling/crackling IS NOT a paint flaw, he believes that someone or some type of unknown object struck that area and caused the damage since it is so localized.

I said ok, show me the impact point, if there was sufficient force to crackle paint then there should be an impact point. He couldn't do it. He then said that all the info and pics would be sent to Chrysler for them to determine the origin of the damage and who is going to pay to fix it.
-------------------------------------------
I agree Dave - even if something hit it from the underside of the fenderwell there should be some type of metal fatigue...the chemistry of the paint needs to be researched too; if the paint in this area is flawed then there may well be additional problems to follow later on in other areas.

My 2 cents,
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Old 06-23-2014, 06:09 PM   #8
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That sux Dave, good luck with the truck.

Doug, what did you do to the tailgate?
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Old 06-23-2014, 07:50 PM   #9
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That sux Dave, good luck with the truck.

Doug, what did you do to the tailgate?
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Old 06-23-2014, 09:55 PM   #10
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Doug talked to mr tree who was not to kind

Dave I will look on my resources and see if there is any body/paint issues known
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