Update on '08 Warranty - Hemi Truck Club
 
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Old 02-17-2019, 10:23 AM   #1
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Update on '08 Warranty

LATEST UPDATE: There was a miscommunication between management and the call center(who are paid to verbally deny all claims I'm sure). I was contacted by a decision maker and was informed that my unlimited mileage/lifetime warranty was indeed valid. I told the woman that she made my month. Folsom Lake Dodge replaced the water pump and a new pinion seal at no cost. On my way home, I got on the gas and heard all hell beak loose. I pulled into the corner gas station and looked under the hood. The serpentine belt was everywhere with the fan impaled into the radiator. The service advisor at the dealership called a tow truck and brought me out a loaner car. Upon further inspection, the pressed on flange that holds the fan and clutch on the wp shaft failed. Defective water pump. We'll see how this goes but it's being dealt with.

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Old 02-17-2019, 11:32 AM   #2
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That's crazy good thing you have a lifetime warranty!
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Old 02-17-2019, 01:15 PM   #3
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WTF I’m gonna say they left the fan loose and that’s why caused all hell to break loose just saying those hubs don’t just break!
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Old 02-17-2019, 07:56 PM   #4
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Old 02-18-2019, 08:36 AM   #5
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I have to just laugh. After all I've been through in the last month. I know that the service advisor that came out to bring me a loaner said the boss was ready to fire somebody. Whatever the case, they're gonna fix it.
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Old 02-18-2019, 09:59 AM   #6
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This saga has just begun.. IMO, the dealer will never get everything right. They will just chase their tails.....
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