2012 Ram Warranty Denied - Hemi Truck Club
 
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Old 01-20-2014, 05:25 PM   #1
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2012 Ram Warranty Denied

On November 27th 2012 I perchased a New 2012 Ram 1500 Express from Orlando Dodge Chrysler Jeep. In mid December of 2013 with 23k miles(well under the factory warranty) I experienced the vehicle go into "Transmission Limp Mode" and the Check Engine light came on. The vehicle would not shift up or down from (4th) gear while driving normal with no payload or towing. I made an appointment and dropped off the truck at Orlando Dodge's Service department. After having the truck for 2 days they informed me that a Factory Representative Wanda Cunningham, would need to look at the vehicle and she would'nt be available till Jan 9th 2014 Over 15 days away.
On Jan 9th I was taken into the New service managers office of Brian Menihan with Wanda Cunningham and forced to sign documents otherwise they would'nt even look at my truck.
After about an hour of going round and round with them getting nowhere, I was charged a 120.00 Diagnostic Fee to find out my truck would not be covered under the Ram Factory Warranty. Furthermore they did not provide me with a diagnostic readout to show cause not to warranty my vehicles malfunction. My truck is not driveable and is currently parked awaiting a resolution to this problem.
My understanding is that the Truck should be covered under the 3 year 36k mile and 5 year 100k mile Powertrain Warranty and the fact that the truck has an Exhaust and Drop kit should not matter because of the Magnuson Moss Act.

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Old 01-20-2014, 05:30 PM   #2
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Angry

NOT GOOD

Good luck with a favorable resolution!
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Old 01-20-2014, 05:49 PM   #3
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I'd be getting on the horn Josh.
Not good.
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Old 01-20-2014, 07:06 PM   #4
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Maybe when you had some tuning done with the supercharger. Something might have been left behind on the computer that the dealership didn't like. They're always looking for ways to deny warranties. Just saying......
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Old 01-20-2014, 07:15 PM   #5
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You should've been given a reason or explanation for the denial, not "just because I said so."
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Old 01-20-2014, 07:24 PM   #6
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not good
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Old 01-20-2014, 09:32 PM   #7
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That sucks. Another reason why I can not stand the stealerships. I will buy older and rebuild every time to stay out of those places.
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Old 01-20-2014, 09:41 PM   #8
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Quote:
Originally Posted by Ghost03hemi View Post
Maybe when you had some tuning done with the supercharger. Something might have been left behind on the computer that the dealership didn't like. They're always looking for ways to deny warranties. Just saying......
Never had one on this truck.
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Old 01-21-2014, 04:00 AM   #9
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Old 01-21-2014, 06:34 AM   #10
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Hope it all turns right for ya...I do not know your truck...is there something that was added that they did not like?
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